Below are some commonly asked questions.  If you have any other questions about any of our services, please email us at info@petprosplus.com

Table of Contents

1. Do you require payment in advance for your services?
2. Do you require a deposit for reservations or services?
3. Is there a cancellation charge or fee?
4. Do you require reservations weeks in advance of a holiday?
5. What forms of payment do you accept?
6. Can I make last minute scheduling changes?
7. When is my payment due?
8. If I am a regular dog walking client, is there a minimum number of walks per week I must commit to?
9. Do I need to schedule my daily dog walks ahead of time?
10. What will you need from me during our initial consultation/set-up meeting?
11. Will my pet(s) always have the same pet sitter/walker?
12. Do you walk my dog along with other dogs?
13. Will my keys be safe?
14. If I am set-up for monthly credit card billing, when will my card be charged?

Do you require payment in advance for your services?

No. Unlike many pet sitting/dog walking services, we do not require deposits or payments in advance. Our payment terms are very flexible. First time clients will need to pay for their first service in full during their consultation/set-up meeting.

Back to Top

Do you require a deposit for reservations or services?

No. Unlike many pet sitting/dog walking services, we do not require any deposits in order to secure your service reservation or in advance of any service.

Back to Top

Is there a cancellation charge or fee?

No. Unlike many pet sitting/dog walking services, we will never "nickel and dime" you. In most instances, we do not charge for a cancellation unless you have not made a reasonable attempt to contact us about your cancellation and have given us a reasonable and valid explanation. For instance, changing service providers a week before your trip after you have confirmed your reservation with Pet Pros Plus would not be a valid reason and you would be charged a fee per our cancelation terms. We realize that many things can occur suddenly during your day and that you may not always have several days of lead time to make changes. You may become sick at work, or your child may become sick at school, etc.

We also do not charge any cancellation fee if you need to cancel a pet sitting reservation due to a canceled trip.  We understand that things happen and sometimes vacations and business trips, weekend trips, etc. get canceled.

Cancelations (does not apply to daily dog walking)

While no deposit is required to book/reserve service. A fee of 50% of your requested/booked service will be billed if reservation is canceled for reasons other than a full cancelation of your trip or your trip is canceled due to illness. A reservation will be considered "confirmed" or "booked" when you have requested and agreed to service on specific dates or for a specific time period and Pet Pros Plus has responded and confirmed your reservation. There is no charge to reschedule or change your reservation. Pet Pros Plus reserves the right to change or modify these and any/all other terms at any time. Unpaid charges will be subject to collection actions. Waiver of the cancelation fee is at the sole discretion of Pet Pros Plus.

Back to Top

Do you require reservations weeks in advance for your services?

No. Unlike many pet sitting/dog walking services, we welcome last minute reservations and will always make an effort to accommodate your service requirements. However, please understand, that we my not always be able to provide last minute service, however every effort will be made and is dependent upon are current availability and staffing.  Current active clients will NEVER be refused for pet sitting, but we may not be able to provide last minute dog walking.  We do however ask that when possible, advance reservations be made.

Back to Top

What forms of payment do you accept?

We are currently accepting Visa, MasterCard, American Express, Discover Card, Personal Checks and of course, Cash!

Back to Top

Can I make last minute scheduling changes?

Yes. We will make every effort to accommodate your changes. Since you will have the same sitter/walker every time, we will always provide you with their cellular phone number and/or pager for extreme last minute emergency changes.

Back to Top

When is my payment due?

Your payment can be made at any time.  However, payment in full is due no later than 7 days after the due date on your invoice, or by the 10th of the month for our daily dog walking clients on monthly billing. First time vacation care clients will need to pay for their first service in full during their consultation/set-up meeting.

Back to Top

If I am a regular dog walking client, is there a minimum number of walks per week I must commit to?

No, unlike some dog walking services, we do not require you to commit to any minimum number of walks per week/month, etc.

We will work with you to set up a schedule that works for you and your pet based on your needs and not on our "requirements".

Back to Top

Do I need to schedule my daily dog walks ahead of time?

You will need to set up a regular schedule with us, but keep in mind, you can make changes and cancellations at any time with no additional fees or penalties.

Back to Top

What will you need from me during our initial consultation/set-up meeting?

In addition to the required paperwork and information exchange; we will need two sets of house keys from you (plus an alarm code if you have an alarm you will be using).

We will also need mailbox keys if you have a locked mailbox and would like your mail retrieved.

You may be wondering why we require two sets of keys.  The answer is; one set is used during our regular visits. The second set of keys is locked in our safe in case something should happen to the first set.  That way there is no chance that we will be locked out of your home while you are away and your pets need us most!

Please note: If you live in a multi-unit building and have a doorman or front-desk, we will still require keys (and an electronic fob if you use one). We cannot afford to wait for the desk/doorman to look up a permission to enter, or worse, be at the mercy of the management office hours of operation.  Your pets need us and every minute we would spend waiting to gain entry or pick-up keys would take away from the time we could spend with your pet.

First time clients will need to pay for their first service in full during their consultation/set-up meeting.

Back to Top

Will my pet(s) always have the same pet sitter/walker?

It is our policy to always provide you with the same staff member for your pet sitting and/or dog walking needs. 

However, there are times due to vacations, illness etc. that it will be necessary for us to send a "substitute" walker/sitter.

Occasionally, we may need to change your sitter/walker due to changes in our routes and service areas.

Back to Top

Do you walk my dog along with other dogs?

No. Unlike many pet sitting/dog walking services, we do not walk multiple clients dogs together at the same time. The time you pay us for belongs to your pet(s) and we will spend our time only with your pet during your "time".

Back to Top

Will my keys be safe?

Yes, keys are kept in a locked safe when not being used.  Access to the keys is limited. Only the administrative staff at PPP and your walker/sitter will have access to your keys.

Upon termination of service key return/destruction will be at the discretion of Pet Pros Plus, Inc.  Keys that are being returned will be sent via USPS First Class Mail. If another method of return is desired, it will be up to you (the client) to immediately notify PPP and pay any additional charges over and above the cost of First Class mail. Once the keys are given to the delivery service (USPS, etc.) they are no longer the responsibility of Pet Pros Plus, Inc.

Back to Top

If I am set-up for monthly credit card billing, when will my card be charged?

If you have elected be set-up on automatic monthly credit card billing, your credit card will be charged for your monthly service on or around the last Friday of the month.  Copies of your invoice and statement will be mailed to you after the first of the month.

Back to Top

Copyright © 2008 - 2019  Pet Pros Plus All rights reserved.
Revised: 12/30/18.